1. Legal Information
The website www.esnner.com is published by:
SAS BERGA FRANCE – Trading name: Esnner
Simplified Joint Stock Company (SAS) with share capital of 3000 €
Registered office: 680 Carbasse, 12290 Trémouilles, France
SIRET: 900 219 320 00018
VAT number: FR74900219320
E-mail: contact@esnner.com
Hosting: Shopify Inc., 150 Elgin Street, Suite 800, Ottawa (Ontario) K2P 1L4, Canada.
All elements on the site (texts, images, photographs, illustrations, logos, design, structure, etc.) are the exclusive property of Esnner or its partners. Any reproduction, representation, or use without prior written authorization is prohibited.
2. Purpose
These Terms and Conditions of Sale (T&Cs) define the rules governing online sales of Esnner leather goods. They apply to all purchases made by a non-professional adult consumer.
Placing an order implies full and unconditional acceptance of these T&Cs by the Customer.
3. Products & Leather Characteristics
Products are described and photographed with care.
Each Esnner item is crafted from genuine leather. Leather is a natural material and may display variations in grain, color, texture, or small natural marks. These characteristics are not defects but intrinsic features that make each piece unique.
4. Pre-orders
Some products are offered on a pre-order basis.
- Payment is collected in full (100%) at the time of order.
- Delivery times are indicative and may vary depending on artisanal production.
- In the event of a significant delay, Esnner will notify the Customer, who may request a full refund if the product has not been shipped within a reasonable timeframe.
5. Prices
Prices are expressed in euros (€).
- For France and the EU: inclusive of tax (TTC).
- Outside the EU: exclusive of tax (HT); local taxes and customs duties remain the responsibility of the Customer.
Shipping costs are specified at checkout.
Esnner reserves the right to change prices at any time, but the applicable price is that confirmed at order validation.
6. Orders
An order is confirmed when:
- The Customer has selected items and validated the shopping cart.
- The Customer has provided personal and delivery details.
- The Customer has accepted these T&Cs.
- Payment has been validated.
An order confirmation is sent by email.
Esnner reserves the right to refuse an order in case of prior dispute, obvious error, or payment issue.
7. Payment
Payment is made in full at the time of order, by credit card via a secure platform (Visa, Mastercard, etc.).
8. Delivery
Delivery areas: France, European Union, International.
Carriers: Colissimo, DHL, or equivalent.
8.1 Delivery times
- Times indicated are estimates.
- For pre-orders, they may vary depending on artisanal production.
- Esnner cannot be held responsible for delays attributable to carriers or external events.
8.2 Shipping costs
- Costs are specified at checkout.
- Customs duties and local taxes are borne by the Customer.
8.3 Receipt
- Risk transfers to the Customer upon delivery.
- The Customer must check the condition of the package and report any anomaly (damaged parcel, missing or incorrect items) within 48 hours by email to contact@esnner.com with photos.
- If delivery is refused internationally (e.g., due to customs duties), return shipping costs will be deducted from the refund.
9. Withdrawal & Returns
In accordance with the law, the Customer has 14 days from receipt to exercise the right of withdrawal, except for customized items.
Conditions:
- Product must be new, unworn, unused, and in original packaging (box, dust bag, accessories).
- Any return not meeting these conditions may be refused.
- Return shipping costs are borne by the Customer, except in the case of a proven defect. In such cases, Esnner covers return costs after validation by Customer Service.
10. Legal Warranties
Esnner products are covered by:
- the legal warranty of conformity (2 years – articles L217-3 et seq. of the French Consumer Code),
- the warranty against hidden defects (articles 1641 et seq. of the French Civil Code).
11. Personal Data
Data collected are required for order processing.
The Customer has rights of access, rectification, and deletion by writing to contact@esnner.com.
The Customer may subscribe to Esnner’s newsletter and unsubscribe at any time.
12. Intellectual Property
All content on the site (texts, photos, logos, design) is protected. Any reproduction, even partial, is prohibited without written authorization.
13. Force Majeure
Esnner shall not be held liable in the event of force majeure (strike, natural disaster, pandemic, supply disruption, etc.).
14. Limitation of Liability
Esnner’s liability is limited to the amount of the order.
Esnner shall not be liable for indirect damages (loss of data, opportunity, business reputation, etc.).
15. Consumer Mediation
In accordance with article L.612-1 of the French Consumer Code, the Customer may use a consumer mediation service free of charge after submitting a written complaint and if no amicable solution is found.
Esnner’s designated consumer mediator is in the process of being appointed. Once finalized, details will be added to these T&Cs and published on the website.
In the meantime, Customers may use the European Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr/
16. Governing Law
These T&Cs are governed by French law. In case of dispute, only French courts shall have jurisdiction.
